Tim and Austin
This week, we used the new tools we recently received last week. We used these tools to open up Chromebooks that were not charging due to a loose battery wire. These tools proved to be very useful and it made fixing Chromebooks very efficient. We also re-enrolled a few Chromebooks that came back from Dell Chat Support. These Chromebooks had most of their parts replaced so it was required to put these Chromebooks back into the school system. We put a few Chromebooks into boxes to send it to the repair center. We had used Dell Chat Support for these Chromebooks a few days ago to receive the boxes. Finally, we took back Ms. Annitti's desktop to see what was wrong. The desktop was still running slowly even though we had replaced the hard drive last week. This was due to software on the computer that allowed her to see what other students were doing on their computer. We were not able to fix this problem but were able to figure why the disk was always so high.
Gene and GaHyun
This week, GaHyun and I focused on opening up Chromebooks with the new tools we had received last week. These Chromebooks would not turn on and would not charge so we had to open them up to figure out what was wrong. Using these new tools made fixing these problems very quick and easy. Some of the screws turned out to be difficult to open so we had to use the old tools sometimes. It turned out that the battery wire was very loose so the Chromebook would not charge and not turn on. For one of the Chromebooks, we took out the entire battery and replaced it with a better one because it was not working properly. We also boxed a few Chromebooks to send them to the repair center. These Chromebooks were physically damaged so we could not fix them. For example, a few of the Chromebooks had cracked screens. This could happen when students drop the Chromebooks or when they close them with something inside. Finally, GaHyun and I also tried to fix Ms. Annitti's desktop because it was not running well. Last week, we had installed the new hard drive into the computer but the software was causing the computer to still run very slowly. This issue has not yet been solved but will most likely be fixed this week.
