GaHyun and Gene
This week Gene and I focused on fixing Ms. Annitti's computer. After running through some trouble shooting, we realized there was something wrong with the hardware. After Tim and Austin changed the hard drive from the computer, Gene and I worked on the re-imaging part. Re-imaging the computer was pretty simple but was very time consuming. After re-imaging, since it was out of date, we had to run some updates. We also had two chromebooks we sent out to the Dell Tech Support. One had an issue with the keyboard and the other one had a cracked screen. This week was pretty easy for us since we have gotten familiar with re-imaging and talking to Tech Support.
Tim and Austin
Since we knew there was something wrong with Ms. Annitti's hard drive, Austin and I removed the old hard drive to replace it with a new one. We had to unscrew the back of the computer to access the old drive and put it back together after. Following with the re-imaging process, we had to update most software on the computer, such as, iTunes, Java, Adobe, and TestNav. We also worked on fixing some Chromebooks. Two Chromebooks we got this week seemed to have battery issues. To check if there was something wrong with the connections of the wires, we opened the back of the Chromebooks and re-plugged the wires to the battery system. We also got Chromebooks Austin and I couldn't fix ourselves. For those Chromebooks, we sent out and packaged them to the Dell Tech Support. Overall, it was a busy but manageable week for us.
