PARCC Prep

Since the PARCC testing begins this month, we discussed plans on how the students will be testing. Mr. Gbaguidi talked to us about how each student would have to bring his or her own Chromebook. Any student who did not have their Chromebook or had issues with battery, power, etc. would have to report to the Media Center to take their tests. The Media Center, he said, would serve as the backup for any and all students. He explained that he would accept any help from us to set up the equipment during PARCC.

Multiple Repairs but No Fix

Our week started easy but got progressively harder as we faced various issues. One issue we faced was a Chromebook that had come back from the Repair Center. The specific Chromebook had already gone to the Repair Center twice but on upon its arrival, we discovered that it would not turn on. Despite having been just opened from the Repair Center, we were forced to submit another ticket regarding a repair for the Chromebook that we could not fix.

DVD Player Fix

This week we helped Mr. Gbaguidi maintain his busy schedule by completing his simple tasks for him. One was regarding a DVD reading issue with Mrs. Gatto's laptop. The laptop would not properly play a movie on her DVD. Mr. Gbaguidi presented us with the tools (a dvd playing program installer) and allowed us to do the rest. We installed a program which would update the software that played DVDs and by the end of the period, after a long installation, she was able to play the movie.

Helping Teachers

This week we replaced the toner from Mrs. Settembrino's room. Because of our training, it was an easy task because we were so familiar with printer maintenance from experience with Mr. Gbaguidi. We also helped a teacher with her personal device. Mrs. Marut was attempting to purchase a cyber security product on her phone but her school email was prompted to be used as a payment method. To amend this, we replaced the default account of her phone with her personal one, allowing her to purchase the app on her mobile device. We also worked on the computers in Mrs. Marut's room so that they could print to the printer in her room.

Broken LCD

This week we worked on repairing the broken LCD of a Chromebook. The particular one we received had streaks of white, red, blue, and green going across the screen. However, some parts of the screen were visible. We contacted Dell Support chat which led us to redeem the device's one free accidental damage repair. Because it was an accidental student damage, we were able to easily process the damaged Chromebook and return it to the student.

Downloading Programs

This week we had to download programs such as Microsoft, Google Chrome, and Firefox onto a new computer that had most of its parts replaced. We had to re-enroll it into the school system and update it to the latest version. Other than this, we had to do the usual things like fixing Chromebooks and sending some to the repair center due to problems such as broken screens that cannot be fixed by us. These have to be replaced completely so sending them to the repair center with Dell Chat Support is the only way to fix them.

More Chromebook Repairs

This week we fixed Chromebooks that had issues with the battery, keyboard, and screen. Screen problems like cracked screens are sent to the repair center using Dell Chat Support. Other screen problems like the disconnected monitor is reconnected after opening up the chassis. The keyboard issues are sent to the repair center after we decide we cannot solve it. The battery issues are easily solved after opening up the chassis and tightening the wires. Overall, there was nothing new this week. We faced the usual problems and worked with no difficulties.