Using New Tools

Tim and Austin

This week, we used the new tools we recently received last week. We used these tools to open up Chromebooks that were not charging due to a loose battery wire. These tools proved to be very useful and it made fixing Chromebooks very efficient. We also re-enrolled a few Chromebooks that came back from Dell Chat Support. These Chromebooks had most of their parts replaced so it was required to put these Chromebooks back into the school system. We put a few Chromebooks into boxes to send it to the repair center. We had used Dell Chat Support for these Chromebooks a few days ago to receive the boxes. Finally, we took back Ms. Annitti's desktop to see what was wrong. The desktop was still running slowly even though we had replaced the hard drive last week. This was due to software on the computer that allowed her to see what other students were doing on their computer. We were not able to fix this problem but were able to figure why the disk was always so high.

Gene and GaHyun

This week, GaHyun and I focused on opening up Chromebooks with the new tools we had received last week. These Chromebooks would not turn on and would not charge so we had to open them up to figure out what was wrong. Using these new tools made fixing these problems very quick and easy. Some of the screws turned out to be difficult to open so we had to use the old tools sometimes. It turned out that the battery wire was very loose so the Chromebook would not charge and not turn on. For one of the Chromebooks, we took out the entire battery and replaced it with a better one because it was not working properly. We also boxed a few Chromebooks to send them to the repair center. These Chromebooks were physically damaged so we could not fix them. For example, a few of the Chromebooks had cracked screens. This could happen when students drop the Chromebooks or when they close them with something inside. Finally, GaHyun and I also tried to fix Ms. Annitti's desktop because it was not running well. Last week, we had installed the new hard drive into the computer but the software was causing the computer to still run very slowly. This issue has not yet been solved but will most likely be fixed this week.

The Arrival of New Tools

Tim & Austin

This week, we learned how to use new hardware and tools in order to expedite the Chromebook repair system. First, we received a variety of power tools including an electric, cordless screwdriver with a flashlight. This would help open and repair Chromebooks quicker without the tedious screwing and unscrewing of the back cover. We also returned the repaired desktop computer back to Ms. Annitti's room and replaced it with her current one. We ended the week by packaging broken Chromebooks into boxes to be shipped to the Dell Repair Depot. Finally, Mr. Gbaguidi taught us the importance of maintaining professional work attitudes. He taught us the various topics and customs in workplaces such as avoiding discussion of politics and religion. This was very useful as it provided us with new information that we could with use in our future occupations.

GaHyun & Gene

This week, we focused on many of the similar tasks worked on by Austin and Tim. We also sent out the Chromebooks that were broken the previous week. By contacting the Dell Repair Depot, we had successfully sent out three Chromebooks with keyboard issues, screen issues, etc. Like Tim and Austin, we also were able to take advantage of the tools Mr. Gbaguidi had provided us in order to improve our repairing of Chromebooks. We discussed the issue of a computer's fan being too loud. Although we had replaced the fan before, the issue had reappeared again. Mr. Gbaguidi decided that if the issue continued, it would be better to buy another computer rather than another processor.

Week of 1/8/18

GaHyun and Gene

This week Gene and I focused on fixing Ms. Annitti's computer. After running through some trouble shooting, we realized there was something wrong with the hardware. After Tim and Austin changed the hard drive from the computer, Gene and I worked on the re-imaging part. Re-imaging the computer was pretty simple but was very time consuming. After re-imaging, since it was out of date, we had to run some updates. We also had two chromebooks we sent out to the Dell Tech Support. One had an issue with the keyboard and the other one had a cracked screen. This week was pretty easy for us since we have gotten familiar with re-imaging and talking to Tech Support.

Tim and Austin

Since we knew there was something wrong with Ms. Annitti's hard drive, Austin and I removed the old hard drive to replace it with a new one. We had to unscrew the back of the computer to access the old drive and put it back together after. Following with the re-imaging process, we had to update most software on the computer, such as, iTunes, Java, Adobe, and TestNav. We also worked on fixing some Chromebooks. Two Chromebooks we got this week seemed to have battery issues. To check if there was something wrong with the connections of the wires, we opened the back of the Chromebooks and re-plugged the wires to the battery system. We also got Chromebooks Austin and I couldn't fix ourselves. For those Chromebooks, we sent out and packaged them to the Dell Tech Support. Overall, it was a busy but manageable week for us.

Week of 1/1/18

Tim and Austin

Because of the snow day and our schedule, we did not see Mr. Gbaguidi that often this week. When we did see him though, Austin and I accomplished two main tasks. First, we replaced an ink cartridge for a printer in the faculty room on the second floor. By now, a job like this was easy for us and only took a few minutes. Then when we returned to his office, he asked us to replace a hard drive for a desktop that had been defective. We unscrewed the cover and carefully replaced the faulty hard drive. Since Austin had done this many time before, he let me perform most of the task so that I could learn to do it myself. Mr. Gbaguidi is currently working on re-imaging this desktop so that it can soon be used again in the classroom. It was an easy but productive week for us, and hopefully, we will soon be able to return the desktop to its classroom in satisfactory condition.

This is a picture of the desktop we are repairing. It is currently being re-imaged by Mr. Gbaguidi.

GaHyun and Gene

This week was very short for me and Gene. We saw Mr. Gbaguidi once and was assigned a fairly simple task. He had us open up and update Chromebooks that came back from Dell Tech Support. once they were updated and connected to the network, Gene and I returned them to their owners. We look forward to getting more done next week!